OneCare Service
With our professional service technicians, you get an expert maintenance team on demand
worry-free maintenance program
Get the support you need, when you need it, with our team of experts.
Stop worrying about equipment downtime. Our professional service technicians are your dedicated on-call maintenance team, available for a reasonable monthly fee. We service everything, whether you bought it from us or another provider.
Your building has unique needs, and so does your maintenance plan. Our OneCare Service program offers two flexible support levels to match the complexity and priority of different areas. Let us design a cost-effective program that truly fits your company’s requirements.
Service* |
What You'll Receive |
Basic |
Pro |
|---|---|---|---|
Service*On-Site Service Visits |
What You'll ReceiveBreak/fix response to resolve issues as quickly as possible. |
Basic
|
Pro
|
Service*Priority Support |
What You'll ReceiveIssues moved to the front of the line for priority response. |
Basic
|
Pro
|
Service*System Checks/Firmware Update |
What You'll ReceivePreventative maintenance and preemptive system checks including firmware updates, per best practices. |
BasicYearly |
ProQuarterly (as needed) |
Service*Standard Response Time for Initial Contact |
What You'll ReceiveResponse to non-emergency requests for service during normal business hours 8am-5pm EST |
BasicWithin 4 hrs |
ProWithin 2 hrs |
Service*Discounted Labor Rates |
What You'll ReceiveApplies to separately quoted service work and future upgrades. |
Basic |
Pro
|
Service*Programming Adjustments Per Year** |
What You'll ReceivePertains to requested new feature sets, enhancements to existing features, updates graphics, etc. |
Basic |
Pro4 hrs |
Service*Unlimited Service Warranty |
What You'll ReceiveCovers programming, audio system tuning, device configuration, and other professional services, for the life of the contract. |
Basic |
Pro
|
Service*Special Event Tech on Duty*** |
What You'll ReceiveQuoted separately at a discount. |
Basic |
Pro
|
* Full system audit, at additional charge, is required to document system(s) not initially provided by Vista Technologies
** Custom control system required
*** On site tech is provided at an additional discount rate